CONTACT US

Tel: (301) 732-4754

Fax: (301) 732-5702

© 2019 by Kelsey Doherty

FREQUENTLY 

ASKED QUESTIONS

Do you have a question about our practice? Many of the most common questions are answered here on our FAQs page. 

Q:  What should I expect during my first visit?

    A:  Please arrive early to your appointment so you will have time to fill out necessary paperwork.

    A:  Treatment session time will be used to implement both the structural and functional components of your treatment process. Each session will be tailored to your individual needs.

Q:  What should I expect during future visits?

    A:  Please bring:

  • Proof of identity (such as a driver’s license)

  • Insurance card

  • Calendar (to assist you in scheduling future appointments)

  • Adequate child care for your children if they come along

  • Completed Cornerstone Adult Medical History Form (link to a pdf) or Cornerstone Pediatric Medical History Form (pdf) and New Patient Forms (pdf).

  • A prescription for physical therapy if you have been given one by your doctor (please note that a prescription is not necessary prior to your first physical therapy visit, but if you have one, please bring it along with you)

Q:  What should I bring to my first visit?
Q:  What should I wear?

    A:  You should wear appropriate exercise attire including loose-fitting, comfortable clothes and sneakers.

Q:  If I am running late should I still come to my appointment?

    A:  Please call the office (301-732-4754) in this situation for further instructions.

Q:  What if I am unable to make it to my appointment?

    A:  Please call the office to cancel your appointment. Our cancellation policy is that if you do not cancel 24 hours prior to your appointment time, you will be charged a $40 cancellation fee.

    A:  Please call the office (301-732-4754) in this situation for further information.

Q:  What should I do in the case of inclement weather?
Q:  What is your privacy policy?

    A:  Please read our Privacy Policy.

    A:  Yes! We see all ages, from newborn to adult.

Q:  Do you see children?
Q:  Which insurance do you accept?

    A:  We are in-network with Medicare and Blue Cross/Blue Shield. We are out-of-network with all other payors.  You can still receive physical therapy care at Cornerstone if we are not in-network with your insurance provider. In this case, you will pay for each visit up front at the time of services. We will then provide you with an invoice that includes the information needed for you to submit the claim to your insurance provider and utilize any out-of-network benefits you may have. In this case your insurance provider will reimburse you directly once they have processed your claim.

Q:  What types of payment do you accept?

    A:  We accept cash, check, Visa and Mastercard.

Q:  What should I expect during my first visit?

A:  Please arrive 15 minutes early to your appointment so you will have time to fill out necessary paperwork.

Q:  What should I expect during future visits?


A:  Treatment session time will be used to implement both the structural and functional components of your treatment process. Each session will be tailored to your individual needs.

Q:  What should I bring to my first visit?


A:  Please bring:

  • Proof of identity (such as a driver’s license)

  • Insurance card

  • Calendar (to assist you in scheduling future appointments)

  • Adequate child care for your children if they come along

  • Completed Cornerstone Adult Medical History Form or Cornerstone Pediatric Medical History Form and New Patient Forms.

  • A prescription for physical therapy if you have been given one by your doctor (please note that a prescription is not necessary prior to your first physical therapy visit, but if you have one, please bring it along with you)

Q:  What should I wear?


A:  You should wear appropriate exercise attire including loose-fitting, comfortable clothes and sneakers.

Q:  If I am running late should I still come to my appointment?


A:  Please call the office (301-732-4754) in this situation for further instructions

Q:  What if I am unable to make it to my appointment?


A:  Please call the office to cancel your appointment. Our cancellation policy is that if you do not cancel 24 hours prior to your appointment time, you will be charged a $40 cancellation fee.

Q:  What should I do in the case of inclement weather?


A:  Please call the office (301-732-4754) in this situation for further information.

Q:  What is your privacy policy?


A: Please read our Privacy Policy.

Q: Do you see children?

A: Yes! We see all ages, from newborn to adult.

 

Q: Which insurance do you accept?

A: We are in-network with Medicare and Blue Cross/Blue Shield. We are out-of-network with all other payors.  You can still receive physical therapy care at Cornerstone if we are not in-network with your insurance provider. In this case, you will pay for each visit up front at the time of service. We will then provide you with an invoice that includes the information needed for you to submit the claim to your insurance provider and utilize any out-of-network benefits you may have. In this case your insurance provider will reimburse you directly once they have processed your claim.

 

Q: What types of payment do you accept?

A: We accept cash, check, Visa, Discover and Mastercard.

 

Q: Who should I contact with billing questions? 

A: Our front office staff will assist you or refer you to our billing company staff as needed. 

 

Q: Where are you located?

A: We are located at 5300 Westview Drive, Suite 108 in Frederick, MD. Please see our Directions page.