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BEHAVIORAL HEALTH
FAQs

Do you have a question about our practice and our behavioral health services? Many of the most common questions are answered below. 

For Cornerstone Physical Therapy FAQs click here.

Q:  What should I expect during my first visit?

    A:  Please arrive early to your appointment so you will have time to fill out necessary paperwork.

    A:  Treatment session time will be used to implement both the structural and functional components of your treatment process. Each session will be tailored to your individual needs.

Q:  What should I expect during future visits?

    A:  Please bring:

  • Proof of identity (such as a driver’s license)

  • Insurance card

  • Calendar (to assist you in scheduling future appointments)

  • Adequate child care for your children if they come along

  • Completed Cornerstone Adult Medical History Form (link to a pdf) or Cornerstone Pediatric Medical History Form (pdf) and New Patient Forms (pdf).

  • A prescription for physical therapy if you have been given one by your doctor (please note that a prescription is not necessary prior to your first physical therapy visit, but if you have one, please bring it along with you)

Q:  What should I bring to my first visit?
Q:  What should I wear?

    A:  You should wear appropriate exercise attire including loose-fitting, comfortable clothes and sneakers.

Q:  If I am running late should I still come to my appointment?

    A:  Please call the office (301-732-4754) in this situation for further instructions.

Q:  What if I am unable to make it to my appointment?

    A:  Please call the office to cancel your appointment. Our cancellation policy is that if you do not cancel 24 hours prior to your appointment time, you will be charged a $40 cancellation fee.

    A:  Please call the office (301-732-4754) in this situation for further information.

Q:  What should I do in the case of inclement weather?
Q:  What is your privacy policy?

    A:  Please read our Privacy Policy.

    A:  Yes! We see all ages, from newborn to adult.

Q:  Do you see children?
Q:  Which insurance do you accept?

    A:  We are in-network with Medicare and Blue Cross/Blue Shield. We are out-of-network with all other payors.  You can still receive physical therapy care at Cornerstone if we are not in-network with your insurance provider. In this case, you will pay for each visit up front at the time of services. We will then provide you with an invoice that includes the information needed for you to submit the claim to your insurance provider and utilize any out-of-network benefits you may have. In this case your insurance provider will reimburse you directly once they have processed your claim.

Q:  What types of payment do you accept?

    A:  We accept cash, check, Visa and Mastercard.

Q:  What should I expect during my first visit?

A:  Please arrive 15 minutes early to your appointment so you will have time to fill out necessary paperwork.

Q:  What should I expect during future visits?


A:  Treatment session time will be utilized to implement the plan of care that is uniquely tailored to each client

Q:  Do you accept insurance?


   A:  We are out of network with all insurers.  We suggest that you inquire with your insurance company about “out of network benefits” for behavioral health care.  Many of our clients get reimbursed for a large portion of their out-of-pocket costs through their insurance company.  We do not submit claims for you, but we will provide a detailed invoice for each visit that includes the information your insurance company will need to process the claims for you.  

Q:  What is 'No Surprise Billing'?


   A:  You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Learn More.

 
Q:  Where do I find the link for Teletherapy?


   A: You will find the link for your Teletherapy session in the portal.
 

Q:  What should I bring to my first visit?


   A:  Please bring proof of identity (ie. Driver’s license) and a credit/debit card to keep on file.


Q:  What if I am unable to make it to my appointment?


   A:  An in-person visit can be changed to telehealth if needed to accommodate you.  Please call the office and someone can assist you.  If you do not cancel your appointment at least 24 hours in advance, you will be charged the FULL amount of your scheduled visit (please see next question for further details on cancellations).


Q:  What is your cancellation policy?


   A:  No-Show and Late Cancellation Fees—sessions that are missed or canceled with less than 24 hours advanced notice will be charged the FULL rate.  This is the sole responsibility of the client.  It is expected that every effort will be made to complete your appointment including changing it to telehealth if needed.  The practice requires that you keep a valid credit or debit card on file.  This card will be charged for the amount due at the time of service and for any fees you may incur unless other arrangements have been made with the practice ahead of time.  Because we value your privacy and security, your credit card information will be kept confidential and encrypted.

 
Q:  What should I do in the case of inclement weather?


   A:  Please call the office and we will give further instructions.  We can change your visit from in-person to telehealth.


Q:  Do you treat children?


   A:  We are currently evaluating and treating clients who are 17 and older.

Q:  Do you treat couples or families?


   A:  Yes.  We treat both couples and families.

 
Q:  Who should I contact with billing questions?


   A:  Our front office staff will be happy to assist you or refer you to your insurance company as needed.


Q:  Where are you located?


   A:  We are located at 5300 Westview Drive, Suite 108 in Frederick, MD. Please see our Directions page.

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